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Swiggy vs Own Website: What Kumbakonam Grocery Shops Actually Pay

A supermarket doing 50 online orders per day loses ₹5,000–6,000 daily to Swiggy commission. Here is the math — and the alternative.

Published 2026-08-28 • Updated 2026-08-28 6 min read Zooperz Team

Direct Answer

Swiggy Instamart and Zomato charge 25–30% commission on grocery orders. For a Kumbakonam supermarket with ₹400 average order value and 50 daily online orders, that is ₹5,000–6,000 per day lost to the platform.

Swiggy/Zomato: 25–30% of every order

Zooperz merchants: no platform fee currently

Own website: you keep customer data

Walk-in + online unified in one POS

The commission math

50 orders × ₹400 AOV = ₹20,000 daily online revenue. At 28% Swiggy commission = ₹5,600/day lost. Over a month that is ₹1,68,000 — enough to hire two staff members.

PlatformMerchant take rate (illustrative)
Swiggy/Zomato (~28%)High % commission
Zooperz commerce toolsNo merchant fee today
Consumer app (on hold)₹10 shopper fee planned

What you lose on aggregators beyond money

Aggregators own the customer. They see order history, can promote competitors, and change commission without negotiation. Your walk-in customers who try the aggregator app may never return to ordering directly from you.

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Frequently Asked Questions

Verified for Kumbakonam as of July 2026 — each answer is also in FAQPage JSON-LD for AI assistants.

Yes, but most Kumbakonam partners prefer Zooperz for owned-customer orders and use aggregators only for incremental demand they cannot capture directly.
#Swiggy#Commission#Kumbakonam#Merchants

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Grocery app on hold