Refund & Cancellation

1. Order Cancellation

By Customer

• Before Confirmation: Free cancellation
• After Confirmation: Cancellation may not be possible
• After Dispatch: Cannot be cancelled

2. Refund Policy

Eligible Scenarios

• Damaged Products: Report within 24 hours for full refund
• Wrong Items: Full refund or replacement
• Missing Items: Refund for missing item amount

Non-Refundable

• Opened or used products (unless defective)
• Delivery fees (except Zooperz cancellation)
• Promotional items used

3. Refund Processing Time

• Zooperz Wallet: Instant
• UPI: 1-3 business days
• Cards: 5-7 business days
• Net Banking: 5-7 business days

4. How to Request a Refund

1. Open Zooperz App → "My Orders"
2. Select the order
3. Tap "Report Issue" or "Request Refund"
4. Provide details and photos
5. Submit request

5. Contact Us

Email: [email protected]
Hours: 24/7 Support