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Terms & Conditions

Last updated: April 2026

1. Acceptance of Terms

By downloading, installing, or using the Zooperz mobile application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our App or services.

2. Description of Service

Zooperz is a quick commerce platform that provides grocery delivery services in Kumbakonam. We aim to deliver fresh groceries and essentials to your doorstep, subject to availability and delivery location.

3. User Account

To use our services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • You must be at least 18 years old to create an account
  • You must provide a valid phone number and delivery address
  • You are responsible for all orders placed through your account
  • You must notify us immediately of any unauthorized use of your account

4. Orders and Payments

All orders placed through the App are subject to acceptance and availability. Prices displayed are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

  • We reserve the right to refuse or cancel any order at our discretion
  • Payment must be made at the time of placing the order or upon delivery (COD where available)
  • We accept various payment methods including UPI, credit/debit cards, and digital wallets

5. Delivery

We strive to deliver orders in minutes. However, delivery times may vary based on factors such as weather conditions, traffic, order volume, and delivery location. Zooperz is not liable for delays caused by circumstances beyond our control.

6. Product Quality

We are committed to delivering fresh and quality products. If you receive damaged or incorrect items, please report the issue within 24 hours of delivery through our App or customer support.

7. Limitation of Liability

Zooperz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or services.

8. Contact Us

If you have any questions about these Terms:

Email: [email protected]

Zooperz Legal Center
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